Frustrating I know but it isn't Lucas himself that controls any of this - it is a feed delivery company. There is no limiters on this stuff - I have usage logs I can see and they show each IP and usage per and many are watching more than a few minutes and the MBsPerMinute and total GBs are right inline with historic values.
Perhaps it's where they are located server wise - maybe there's a bottle neck between you and them causing the slow downs. Some ISP will switch up carriers if things slow down others don't. But to decipher what they said... their streaming system needs a certain amount of juice or it times out - it's not on their end. The AEBN feeds use a completely different streaming protocol so you can't really compare like that.